Poor on-line Company Service Provided

I ordered a Christmas gift on the 29/11/2015 on line with [URL Removed] which had a 3 to 5 day delivery.<br> By the 11/12/2015 I had not received the goods or heard from the Service Provider. Tried to track the goods on the web site, which provided no information. Phoned and e-mailed and received no information.<br> On the 14/12/2015 I received an email stating that they are unable to get hold of the supplier and did I want to order something else or get a refund. I advised that I would like a refund.<br> I received a further email requesting a bank account number for the money to be refunded. I advised them to refund the credit card which they took the fund out of.<br> I have still not received the refund or any futher corrospondence from them