Order takes ages to arrive

I always loved Zasttra. But my last order still have not arrived. I ordered it a month ago and called them 3 times for an update on the tracking code and they just keep saying that they will email it... I ordered it so long in advance for incase it will take a long time to arrive and I NEEDED the package this weekend and it STILL hasn't arrived yet. I also still have not gotten a status update yet. When calling them it is also hard to hear what they are saying, as their VOIP internet signal is bad.