NON DELIVERY OF PRODUCT AND UNHELPFUL CUSTOMER SERVICE

I ordered an item on the 30 July 2020, which according to the tracking information arrived at Johannesburg on the 12th of August. I have not received this item yet and when I ask Zastraa for assistance they say I need to contact the shipping Company directly. If you phone the shipping company and hold for an operator there is no response. Zastraa's position seems to be that their responsibility has ended even though they are using their website as a platform for third party sellers for which I presume they will take a commission. I have now been waiting for over a week for a response to my last correspondence. I wont use them again.