No service / Bad service

I placed an order with [URL Removed] on the 3rd of December 2015. Up until today I still haven't received it. I've send numerous emails requesting answers, but Zasttra don't even bother to reply. <br> I was told the standard processing time is 3 to 5 working days from the day they receive payment. It's been almost two months. I was told the watch was shipped directly from the supplier. I requested a tracking number from the supplier - he gave me a tracking number of some item that's been delivered in 2013. The supplier do however reply to my emails, but unfortunately it's just empty promises. I did not place an order with the supplier though - I placed an order with Zasttra. Surely they must follow up or at least reply to complaints. Pathetic to say the least.