NO FEEDBACK

I recently purchased on the Zasttra Online Store a Christmas gift which I paid for on the 18th December 2017 Delivery was made after several attempts to get feedback on shipping, on the 3rd January, I then logged or attempted to log a return as the purchase was not what I wanted. I have attempted to log a return since the 9th Jan 2018, and have been in contact with Emihle Ngcingwana who I assume is a customer services operator? and who has been trying to assist me... A week later, no feedback on my return which I have been told has been logged manually? and am waiting for returns department to contact me??...no telephone call and no response from any management, and definitely no refund...!!!!!!