No Delivery / No Refund

<p>My order was placed on the 25 January 2017. It states on the Zasttra site it will be dispatched in 10 to 15 working days.<br /><br />It has been 22 working days and my product has not been shipped.<br /><br />I called them on the 13 day, after no reply to my emails and was told I had to wait the 15 days, they could not give me any information, not even if the product had been shipped. At no point was I told there would be a delay.<br /><br />I called on the 17 day and was told it has not arrived and that there was a delay because of the Chinese New year. The Chinese New year has come and gone at this point, and that can no longer be used as an excuse. It occurs every year and as an importer they should know what delays this can cause and plan accordingly. <br /><br />My biggest issue is that they cannot tell their customers when orders will arrive but just tell them "You must wait". How can they not track their items? Other import sites are easily able to keep track and keep customers informed. </p> <p> </p> <p>They promise to respond with 24-48 hours to issues, but this never happens.</p> <p> </p> <p>On top of this, they refuse to refund their clients. So one just waits!</p>