IS
Ineke S

1 reviews | Active since Mar 2016

15 Mar 2016, 11:22

No Delivery No feedback No response

Hi<br> I ordered a Huawei cell phone worth thousands on 15 Feb. but no delivery. Order #14554<br> The Order confirmation email actually states: Shipping method(s): Courier door to door (1 to 3 days) <br> Although I believe the product info said 10-15 working days. That in itself is conflicting info<br> However, my complaint is that I have not received it in time and after several attempts to contact them, I have still not had any reply from them. They don't answer their only phone number, tried on different days, different times. They don't respond to email nor the contact App or facility on their website<br> The info from the tracking service on their site is also useless<br> <br> It has now been 30 days!! <br> The ultimate would be if they now come out and say that there's no stock. (Especially since 18 hours after my order they published a special on the exact product for R600 less and wasn't willing to change my order for the special.) Or perhaps they'll blame their supplier for whatever the issue is. I now think it's a risk to buy from a middle man like Zasttra<br> <br> Luckily, Hello Peter comes up when you google Zasttra. I've never resorted to Hello Peter before, but I have no other recourse<br> <br> Be warned

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Replies (1)
zasttra.com
zasttra.com's reply15 Mar 2016, 14:20
Official
Hello DisEk,

Thank you for your feedback and apologies for any inconvenience caused.

As this was a special order your item would first be delivered to our warehouse from the suppliers (10-15 working days) then couriered to your provided address within 1-3 working days from receipt.

We are taking the necessary actions to improve our communication and apologise for the delay in response. One of our team members will be in contact with an update on the whereabouts of your parcel.

Kind regards,
Zasttra.com