I ordered an product from Zasttra.com website and did not get what i ordered.

I did an online search for a small protective case for a DJI Mavic PRO drone and found one on Zasttra's website. The product offered included the case for the drone and then another case for the remote control. When I eventually received the parcel only the drone case was inside. i contacted the costumer care and the person informed me that the product was one item only. I told him to look at the product description and the actual picture of the product. He just refused and said i need to send a picture to the sales department and state my case.

I did this and got a generic reply back stating that if i am unhappy in need to return the product and they can refund me. Not stating anything about my actual complaint. I once again called the complaints department and asked to speak to the service manager but was told he was not available. It was the same person I spoke to in the morning and I told him that I was unhappy with the response on the email. He told me that they did not receive the full order from the supplier and that I needed to send the parcel back at my cost to get a refund. I asked why if they knew the order was not complete did they send it and he said they don't open the customers parcels. I informed him that that was another ******* excuse as the parcel was made up by them as the box had been taped up with tape with their logo on. He just said that was there policy and he cannot do anything further.