1 reviews | Active since Jan 2017
Horrific
<p>Good day,</p> <p>I placed an order on the 24.11.2016 only to find out that my order will be shipped within two months.</p> <p>I asked to cancel & be refunded but was advised that I can only be refunded after two months as the order needs to be delivered & then IL have to log a return & once the supplier receives then only will I be refunded.</p> <p>I didn’t really have a choice so I decided to patiently wait for my order & was advised that my order will be delivered to me by the latest 21.01.2017 then I was told the 26.01.2017</p> <p>I really lost my patience & others should be aware when purchasing online via Zastra.com</p> <p>Please see below emails from Zastra confirming as to when I will receive delivery, just emails with empty promises & no service delivery what so ever.</p> <p> </p> <p>Sbonelo Mbambo, 25 Nov 15:28<br />Hello Kreesan ,<br /> <br /> Thank you for your email.<br /> <br /> Can you please send us your banking details so we can process a refund for you.<br /> <br /> If you have any questions, please do not hesitate to ask me.<br /> </p> <p>Ashley Mushaninga, 28 Nov 10:54<br />Hello,<br /> <br /> Thank you for your email. <br /> <br /> Kindly note that the item purchased by the buyer is sold by a 3rd party seller from overseas. <br /> <br /> International product policy: https://www.zasttra.com/pages/international-product-policy <br /> <br /> The buyer's item has already been shipped by the seller and therefore cannot be cancelled and refunded unless the buyer collects the item once delivered by the post office and returns then to us. <br /> <br /> If you have any questions, please do not hesitate to ask me.<br />Siphelele Biyela, 12 Jan 14:50<br />Hello,<br /> <br /> Thank you for your email.<br /> <br /> We can confirm the ETA on your remaining item is the 2017-01-26 .<br /> <br /> If you have any questions, please do not hesitate to ask me.<br />Hello Kreesan,<br /> <br /> Thank you for your rating. We appreciate feedback as opportunities for development.<br /> <br /> Your order is being shipped by International Standard Post Office Shipping for delivery between 15 to 60 days. This means that your estimated delivery date is 21 January 2017, at the latest.</p> <p><br /> </p>