1 reviews | Active since Mar 2014
Have Not received the good
Hi<br> I ordered a Blackberry Z10 cell phone and a screen protector worth thousands on 17 Feb (order #14637). Till to date I have not received my goods. I have called their customer services number several times and although the lady was very rude every time i called to enquire, she sent me an email stating that the expected delivery date for my parcel is 9 March 2016.The Order confirmation email actually states: Shipping method(s): Courier door to door (1 to 3 days) Although I believe the product info said 10-15 working days. That in itself is conflicting information. However, my complaint is that I have not received it till TODAY!! On 11 March they have emailed me after me calling them again saying, \The cargo containing your order is in South Africa (Johannesburg ) and is currently delayed at customs for mandatory inspections. We hope to have the matter resolved soon. Expected delay time is 7 to 14 days\". Even though they have apologized in the email for this delay, i am very unhappy as its the 15 March today and in 2 days time it would be 1 MONTH of me paying for goods that i have not received. I just want the goods delivered in good condition & quick as i need the cell phone ASA"
Thank you for your feedback.
As this was a special order your item would first be delivered to our warehouse from the suppliers (10-15 working days) then couriered to your provided address within 1-3 working days from receipt.
We apologise for the delay in the receipt of your item however customs mandatory inspections are unfortunately out of our control.
We are taking the necessary actions to improve our communication and apologise for the delay in response. One of our team members will be in contact with an update on the whereabouts of your parcel.
Kind regards,
Zasttra.com
Thank you for your feedback.
As this was a special order your item would first be delivered to our warehouse from the suppliers (10-15 working days) then couriered to your provided address within 1-3 working days from receipt.
We apologise for the delay in the receipt of your item however customs mandatory inspections are unfortunately out of our control.
We are taking the necessary actions to improve our communication and apologise for the delay in response. One of our team members will be in contact with an update on the whereabouts of your parcel.
Kind regards,
Zasttra.com