US
Unilia S

1 reviews | Active since Oct 2012

15 Aug 2016, 07:59

Hair Straightening Paddle Brush - Bad product

<p>Temperature button unable to lock.</p> <p>Have to wait very long to heat, to desired temperature.</p> <p>While in use temperature goes down, does not stay at desired temperature.</p> <p>Temperature at 180 Degrees smells funny (burning inside the brush)</p> <p>Side of brush causes hair breakage.</p> <p>Box was damaged upon delivery.</p> <p>Not happy with this product and now I need to pay out of my pocket for it to be returned, worse refund policy ever!!!!</p> <p> </p> <p>Also tried to post this review on the Zasttra website, but it doesnt allow me to post it.....</p>

0
Replies (4)
zasttra.com
zasttra.com's reply17 Aug 2016, 10:07
Official

Hello Unilia,

Thank you for your feedback. We are sorry to hear the product is not to your satisfaction.

Further to our communication, the product will be collected from you shortly and we can proceed with the refund.

Regards

US
Unilia S's update13 Sept 2016, 15:28
Reviewer Update

The item was returned almost a month ago and I'm still waiting to be refunded. Also I requested the refund to my bank account, but on the website it shows I requested a shop credit note, unacceptable!!

There is absolutely no response from Zasttra whatsoever, very disappointing!! Refund to by bank account please!!!!!!!!!!

US
Unilia S's update13 Sept 2016, 15:29
Reviewer Update

The item was returned almost a month ago and I'm still waiting to be refunded. Also I requested the refund to my bank account, but on the website it shows I requested a shop credit note, unacceptable!!

There is absolutely no response from Zasttra whatsoever, very disappointing!! Refund to by bank account please!!!!!!!!!!

US
Unilia S's update13 Sept 2016, 15:29
Reviewer Update

The item was returned almost a month ago and I'm still waiting to be refunded. Also I requested the refund to my bank account, but on the website it shows I requested a shop credit note, unacceptable!!

There is absolutely no response from Zasttra whatsoever, very disappointing!! Refund to by bank account please!!!!!!!!!!