Failure to deliver

<p>On 23 december 2016 I made an online purchase via Zasttra for my nephews birthday ( mid January ). The website said there was stock available and the money was debited from my account within minutes.</p> <p> </p> <p>I received a confirmation with an order number and nothing else. By the 2nd of January I was more than livid, having not received my package, or any further communications from Zasttra. I finally managed to get hold of them when they returned to work on the 4th of January. I was informed only then, that my package was coming from overseas and would now only arrive by 12 January. I was furious as I had no infomation stating this, and would have purchased somewhere else, had I known of the waiting time.<br /><br />On 12 Jan I called again, now furious as I still had not received anything or even a tracking number. The lady who answered the phone now said that I had to wait until about 23 Jan. I demanded a manager and asked for a refund. I was informed that they would keep 15% if I took a refund. I demanded correct information and a proper date for my delivery. An hour or so later I was called and informed my package would arrive the following day ( 13 Jan).<br /><br />I arranged for my partner to cancel her appointments for the day and wait at home for the delivery... which never arrived. Monday 16 Jan I received an email stating that zasttra are now willing to refund me as the supplier has no stock.<br /><br />What kind of business takes your money and makes you wait almost a month, only to suddenly decide they cant provide you with a product which they claimed was available. Thankyou for ruining my december as I was afriad to leave home in case I missed my delivery, and also my nephews birthday zasttra. </p>