Disgusting service

The most horrific experience ever!!! I purchased an item on 12/06/18, paid R99 for overnight delivery. Followed up on 14/06/18, received a 'shove off' email response from Simba, saying it will take 3 days to deliver. Called and Sharne answered with a 'hello'. No company branding or intro. Got told there was an issue with the delivery and that it would only be delivered on 18/06/18. I told her to cancel the order, got told they will deduct R59 for delivery when f*ck all was delivered but I'm billed because the item was already dispatched (NOT MY PROBLEM). When asking to speak to a manager: no-one to take the call. Told them to send me the damn item, seeing that they are billing me for delivery. Then I receive an email to say they will refund me the R30. *** must I do with R30 when I spent more than that on airtime, constantly calling these a**holes, trying to get an ounce of decent customer service out of them! I don't know how this company is even still in existence. This is the absolute f*cking worst experience I have ever endured and I would rather have my teeth ripped out without anesthetic than deal with any of these useless *********** a**holes ever again!