Disgusted service

I purchased an item on 18 Dec 2017 as a birthday gift, I kept the item in its original box until 19th April 2018 (when I received the item I checked it and it was in working order) the item was utilized for 2 weeks until the zips on the item broke. I sent an email last week only to receive a not so helpful response on Monday, 07th May 2018. I then followed up with a call to the Help desk and to say the least the line was extremely bad and the "help" desk was not so helpful, actually claiming no liability for the item that was sold and broke only after 2 weeks of use. Now I have lost money and the use of the item, and STILL NO HELP FROM ZASSTRA!!!!!