Damaged Product

I ordered a product from them, delivery was fast, when i got the product the box was slightly pressed and open. The product itself had no play/answer button (It was a Bluetooth headset).<br> First they denied my return claim, stating \the play and answer are the same button, like i can't read a manual.<br> Then after calling them and sending pictures they agree to the return but states that I have to pay the courier to send the product back.<br> <br> Long story short: I have to pay to return a product they sent to me Broken."