Automated reposnes to mask poor service

I posted another appualing review for Zasttra.com and sadly, I recieved the same response as I did two weeks ago. Not only is the service poor, but so is the customer relations.

I was told two weeks ago that my parcel was undergoing custom checks in JHB. Delivery date promised, 26th of January.

I got an email yesterday, 27th of January stating that my parcel is undergoing custom checks....So wait...My parcel is still being checked 2 weeks later.

Zasttra. If you cannot deliver a product and need to lie to customers, then rather not sell products that you cannot delivery.

I am beyond tired of this company and truly hope they catch a very quick wake up. I am a well educated individual who understands how things work in the business work.

Wake up and deliver my parcel.