****, messimg with peoples money and time

****, messimg with peoples money and time. I won 1.2k after i made a deposit, wanted to withdraw now all of a sudden am told i cant coz i have a bonus of 50rand i played zar exclusive games to cancel it now all of a sudden i must have a 100% play through of the 1.9k amount. I reached the 100% only for it to go back to 1.2k playrough before i make a withdrawal