Where is our Deposit?
<p>My name is Ernest. </p> <p>we moved into zahavi flat Markwell house in Feb and signed a contract after paying the deposit of R7500. we then stayed for 7 Months. we gave notice end July that we were moving out end August. we moved out end August, The Caretaker was there to check everything and sign us out. we were told by the Caretaker that the deposit will be payed back in 2 weeks. </p> <p> </p> <p>It has been 2 Months since we moved out. still nothing. when we call they tell us that Leslie is handling it but he is currently on lunch. even if you call at 16:00 Leslie is always on Lunch. *** is he eating?</p> <p> </p> <p>I am considering taking the legal route since I see there are other similar complaints...They obviosly think we will just forget about our Money. Think again Zahafi. You will pay us back. + legal costs.</p>
Dear Tenant
Thank you for bringing this issue to our attention.
We are aware that our deposit refund process took extremely long and have been taking steps to remedy this. While this does not remedy the inconvenience that was caused we can now only apologise for the poor service that you received.
Should you wish for us to investigate the matter further, please provide us with number of the flat you stayed or, if you still remember it, your tenant code
Regards
Zahavi Estates Customer Service
Dear Tenant
Thank you for bringing this issue to our attention.
We are aware that our deposit refund process took extremely long and have been taking steps to remedy this. While this does not remedy the inconvenience that was caused we can now only apologise for the poor service that you received.
Should you wish for us to investigate the matter further, please provide us with number of the flat you stayed or, if you still remember it, your tenant code
Regards
Zahavi Estates Customer Service