Cold water in Winter

I am 1 of the tenants at Zahavi Estates(Moulin Rouge) who is not pleased with the level of service rendered. On the 29th of May 2019, i sent an email to Zandile Radebe regarding boiler concern. I wake up at 05.00 everyday to bath and find that there is no hot water. This was raised last year with the previous Caretacker Learnmore and was never resolved. I kept quite about wanting to see how this will be resolved but nothing has been done. Hot water comes out at around 07.00 daily. This i have noticed when im off. I have to boil water everyday in the morning in order to bath and also now i wake up 15 minutes before my normal time. My email was forwarded to Given Mngomezulu & Joyce Steyn on the 29th of May 2019 but till today the issue has not been resolved. What upsets me is that im paying +- R300 every month for a boiler that i hardly use as i spend most of my time at work.Does this really make sense??When you dont pay rent the next day your lights will be off. But im asking for a simple thing to be resolved and nothing is being done. There haven't phoned me nor the new caretacker hasn't come to update if this is being attended to. It is so devastating considering the fact that it is winter and this is not sorted.I wouldn't recommend a person to move in Zahavi estates and there do not have good customer service. I have been residing in their property from Last year Feb and the level of service rendered is very poor.