BAD ATTITUDE

good day Mr Vincent ,am writing this letter with tears rolling down and painful heart,ive been complaining since January to date and all my complaining are falling on deaf ears ,this service that I got is annoying ,they violated my right as a tenant for a very long time and Ive reach a stage where I cannot take this anymore,I stayed in flat 1102 2017 paying well ,on time and sometimes more, until there is lèakage from one of the pipes on the 15th of December 2017 to January and I reported the matter,despite my right been voilated by walking on top of water which is totally inhuman hoping that the problem will be resolve,after I realise that don't care attitude is what am getting, I started fighting to be move to a better flat which they did after I refuse them to continue abusing me psychologically,then I move to flat 1417 when I receive my statement for that time I should be the statement from flat 1102 it was more than I used to pay with more 10 litres of boiler ,20/2017 it was 7 litres ,21/10/2017 5 litres ,18/11/201/ 4 litres,,when the problem occurs 15/12/2017 to 18/01/2017 10 litres and 9 February 2018 4 litres which it didn't make sense to me bearing in mind the water that was leaking all this time,the caretaker promised to sort out the mess and credit me accordingly, I paid what i usually pay and leave the rest to be credited, guess what he told this will take 3 months as someone is on leave and I waited patiently,after 3 months when I ask him he said zahavi told him that I have to pay the amount,if the problem is one of the building responsibilities how does it affect me as a tenant, why must I take take ownership?my right have been violated again so I have to pay for zahavis mistakes,he come back telling me that he made arrangement for me to pay on 4 instalments, I was never consultant but making decision on my behalf which is totally wrong ,my rental come to 4700 including the money from 1102 I paid 3600 last month and this month is more than last month its 5350 which it doesn't make sense to me,so the more I pay the more money they add , my boiler is 4l to 7 litres which it didn't even goes to 10 litres they are referring to, which it should be a waking call for them to go back and investigate ,I call him on the 22/08/2018 to come and see my complain he didn't even bother ,I didn't sleep the whole night waiting for the morning to come so that I go and complain I wake up at 6:30 and knock on his door I was told he is in Brits,oh god have mercy on me,I called his number it went straight to voice mail ,I left the two statement with the security guard and I told him to give it to him as this issue need to be resolved as I refuse to pay 5300 for a bachelor flat,there are people who are 2 adult, 2 matric student which to me are considered as adult and 3 minors in one room they pay less than what iam paying ,my son is always at school,iam at work from 7 in the morning to 19:45 night ,my daughter who is 14 is also at school please tell me who the hell is using my boiler water so much,i went to your office because I could not hold it anymore and spoke to the lady dealing with account she said she will call me the following day her boss is off,i left I waited for the call until 15:30 and when I see that no one is calling me I call the office again ,the lady from reception transfer to accounts same lady answered the phone and i don't wanna tell you how angry I was when a promised is not kept,she said my caretaker says iam using 10 litres of boiler which I ask to put it in writing and sent it to me I have attached my 3 statement for your information to understand my concern and I asked for your email address thats where I got her attention, she put me on hold and go speak to her boss the same boss whom she promised that she will speak to when she return from this means my complain is funny to them I still insist I want it in writing that I need to pay for water leakage even if its not my fault,I didn't even go to work today because of the stress if it start to effect my work this means it intervention is needed.

Mr Vincent you are my last hope to resolve this issue and may you please address your staff that integrity,problem solving and willing to help must be their strong s****s in this department ,deliver what they promised and attitude is not funny.