TM
Tebogo M
1 reviews | Active since Sept 2023
02 Feb 2024, 13:07
Z-Fin service is disgusting.
I called Z-fin, and appauled by their service. Spoke to coloured lady who's louder than me speaks over me yet am the one who called. I still have not received feedback and instant messages are read and not responded to . Z-Fin failed me and I want my refund / deliver the service I paid them for. Will never recommend them to anyone .
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Z-FIN's replyOfficial
22 Feb 2024, 12:52Dear Tebogo,
Thank you for bringing this matter to our attention. We apologize for the negative experience you encountered when contacting Z-Fin, and we understand your frustration with the lack of feedback and communication.
We take your feedback seriously, and we assure you that we will address this issue internally to ensure that such instances do not occur in the future. It is our priority to provide excellent customer service, and we regret that we fell short of meeting your expectations in this regard.
Regarding your refund request and the service you paid for, we are actively working to resolve your query and provide you with the assistance you require. Our team will review your case promptly and take appropriate action to either deliver the service you paid for or process your refund as per your request.
We sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation. If you have any further concerns or questions, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We apologize for the negative experience you encountered when contacting Z-Fin, and we understand your frustration with the lack of feedback and communication.
We take your feedback seriously, and we assure you that we will address this issue internally to ensure that such instances do not occur in the future. It is our priority to provide excellent customer service, and we regret that we fell short of meeting your expectations in this regard.
Regarding your refund request and the service you paid for, we are actively working to resolve your query and provide you with the assistance you require. Our team will review your case promptly and take appropriate action to either deliver the service you paid for or process your refund as per your request.
We sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation. If you have any further concerns or questions, please do not hesitate to contact us directly.
Z-FIN's reply22 Feb 2024, 12:52
Official
Dear Tebogo,
Thank you for bringing this matter to our attention. We apologize for the negative experience you encountered when contacting Z-Fin, and we understand your frustration with the lack of feedback and communication.
We take your feedback seriously, and we assure you that we will address this issue internally to ensure that such instances do not occur in the future. It is our priority to provide excellent customer service, and we regret that we fell short of meeting your expectations in this regard.
Regarding your refund request and the service you paid for, we are actively working to resolve your query and provide you with the assistance you require. Our team will review your case promptly and take appropriate action to either deliver the service you paid for or process your refund as per your request.
We sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation. If you have any further concerns or questions, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We apologize for the negative experience you encountered when contacting Z-Fin, and we understand your frustration with the lack of feedback and communication.
We take your feedback seriously, and we assure you that we will address this issue internally to ensure that such instances do not occur in the future. It is our priority to provide excellent customer service, and we regret that we fell short of meeting your expectations in this regard.
Regarding your refund request and the service you paid for, we are actively working to resolve your query and provide you with the assistance you require. Our team will review your case promptly and take appropriate action to either deliver the service you paid for or process your refund as per your request.
We sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation. If you have any further concerns or questions, please do not hesitate to contact us directly.