Z-Fin customer service, Review No 2 to follow

Item: Z-FIN
Rating: 3
Author: Bronwen B

We made contact with Z-Fin in November pd up the fees end November and was told it takes 30 days. Considering the festive period I told my husband we give them till end Jan and then follow up. So we have been sending emails, whatzups and no luck. No reply or feedback whatsoever. Then my husband went to the office and then he explained our frustration. A very friendly, bubbly and helpful Caleen then called me and she assisted me with my old up letters in one day and assisted my husband. She was by my side throughout the call and guided me so promptly. Our pd up letters are now finally finalized and we waiting to hear from Caleen again. She promised she would make sure our case gets finalized. Review No 2 to follow soon. Thanks Caleen for your assistance. Looking forward to the end process now. Thanks Bronwen

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Replies (1)

Z-FIN's replyOfficial

12 Feb 2025, 19:40

Dear Bronwen,

Thank you for taking the time to share your experience with us. We truly apologize for the delays and the lack of communication you initially encountered. We completely understand how frustrating this must have been, especially given the festive period.

We're thrilled to hear that Caleen was able to assist you promptly and guide you through the process with such care and attention. She is a valued member of our team, and we're glad she could help resolve the matter for you. We will continue to ensure your case gets finalized and will keep you updated every step of the way.

Thank you once again for your patience and understanding. We look forward to completing the final steps and are grateful for your feedback.

Best regards,
The Z-Fin Team

Z-FIN's reply12 Feb 2025, 19:40

Official

Dear Bronwen,

Thank you once again for your patience and understanding. We look forward to completing the final steps and are grateful for your feedback.

Best regards,
The Z-Fin Team