JZ
Julian Z
1 reviews | Active since Feb 2025
28 Feb 2025, 22:43
Was recommended by a family member
Was recommended by a family member. Expected super service but was disappointed by after sales service. Staff have no passion for what they do. The manager saved the day and kept me calm. Staff need to grow passion for service delivery. This company runs like a state owned enterprise.
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Z-FIN's replyOfficial
03 Mar 2025, 07:14 Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience, especially after the high expectations set by a recommendation. We understand that excellent after-sales service is crucial, and we always strive for all our clients to experience that.We appreciate you recognizing the efforts of our manager in assisting you, and we will certainly take your comments about staff passion and service delivery to heart. Your experience is valuable, and we're committed to improving. We’ll be looking into this internally to ensure our staff provides the level of service that you rightfully expect from us.Thank you for bringing this to our attention, and we hope to have the chance to better serve you in the future.
Z-FIN's reply03 Mar 2025, 07:14
Official
Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience, especially after the high expectations set by a recommendation. We understand that excellent after-sales service is crucial, and we always strive for all our clients to experience that.We appreciate you recognizing the efforts of our manager in assisting you, and we will certainly take your comments about staff passion and service delivery to heart. Your experience is valuable, and we're committed to improving. We’ll be looking into this internally to ensure our staff provides the level of service that you rightfully expect from us.Thank you for bringing this to our attention, and we hope to have the chance to better serve you in the future.