TM
Tebogo M
1 reviews | Active since Sept 2023
29 Jan 2024, 18:05
Service failure: Debt Review Removal
On the 16th January 2024, you send me response that you working hard to help me resolve my quiry.
May I atleast get SMS to say how far are you with my quiry/ when can I expect feedback from you. Past 3 weeks still no joy. Chris blue ticks me on WhatsApp. I m exhausted dealing with Z-fin. Happy for those they assisted. May I have my refund and we all move on.
Failure to be cleared from debt review.
Regards.
Tebogo
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Replies (1)
Z-FIN's replyOfficial
22 Feb 2024, 12:51Dear Tebogo,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience or frustration you may have experienced during this process.
We understand the importance of timely communication and updates regarding your query, and we apologize for any lapses in providing you with the information you need. Rest assured, your case has not been overlooked, and we are actively working to resolve it as efficiently as possible.
Regarding your request for updates, we acknowledge the need for better communication and will ensure that you receive regular updates moving forward. We'll make sure you receive an SMS update regarding the progress of your query, along with an estimated timeline for resolution.
Regarding your refund request, please be assured that we take your request seriously, and our team will review your case promptly to determine the appropriate course of action.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us directly.
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience or frustration you may have experienced during this process.
We understand the importance of timely communication and updates regarding your query, and we apologize for any lapses in providing you with the information you need. Rest assured, your case has not been overlooked, and we are actively working to resolve it as efficiently as possible.
Regarding your request for updates, we acknowledge the need for better communication and will ensure that you receive regular updates moving forward. We'll make sure you receive an SMS update regarding the progress of your query, along with an estimated timeline for resolution.
Regarding your refund request, please be assured that we take your request seriously, and our team will review your case promptly to determine the appropriate course of action.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us directly.
Z-FIN's reply22 Feb 2024, 12:51
Official
Dear Tebogo,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience or frustration you may have experienced during this process.
We understand the importance of timely communication and updates regarding your query, and we apologize for any lapses in providing you with the information you need. Rest assured, your case has not been overlooked, and we are actively working to resolve it as efficiently as possible.
Regarding your request for updates, we acknowledge the need for better communication and will ensure that you receive regular updates moving forward. We'll make sure you receive an SMS update regarding the progress of your query, along with an estimated timeline for resolution.
Regarding your refund request, please be assured that we take your request seriously, and our team will review your case promptly to determine the appropriate course of action.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us directly.
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience or frustration you may have experienced during this process.
We understand the importance of timely communication and updates regarding your query, and we apologize for any lapses in providing you with the information you need. Rest assured, your case has not been overlooked, and we are actively working to resolve it as efficiently as possible.
Regarding your request for updates, we acknowledge the need for better communication and will ensure that you receive regular updates moving forward. We'll make sure you receive an SMS update regarding the progress of your query, along with an estimated timeline for resolution.
Regarding your refund request, please be assured that we take your request seriously, and our team will review your case promptly to determine the appropriate course of action.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to contact us directly.