Poor to Non-Existent Customer Service

The customer service I have experienced is poor to non-existent.

I initially app**** and made a prompt payment for my removal process to resume, the only proactive contact I have ever received from Z-Fin was to confirm if I had made the payment or not. Upon confirmation of payment, I have had to constantly make follow-ups on the progress of the process, which has is so stagnant it is making an already nightmarish process even more frustrating.

The first follow-up was to transfer me from my previous DC, which would have never been completed had I not made endless follow-ups. What was deemed to be a 5 to 14-day process has taken all of 4 months. The transfer has since been completed yet I now remain in limbo waiting for THEIR submission to the credit bureaus, which I obviously have to sit on to ensure that they do submit, upon which I will have to wait for the Credit bureaus to complete their process.

The real kicker is, every time I make a follow-up, they respond with "the query has been escalated to management/the due department, they will call you back", a statement to which they never stick to unless you send multiple emails, whatsapps or calls (if you can get through at all). Why must everything be escalated? Is there no standard process through which they can provide feedback or from which they can provide a simple update?

These constant evasions to provide feedback shows that no action is taken to actually assist me for the process I app**** for with them which is extremely frustrating and disapointing.

If I could, I would really rather obtain a refund and find a company that; 1. Does the actual work for which I paid for 2. Delivers to their promised timelines (it has been 6 months going on 7 when they initially promised the process would be completed within 3 months) 3. Cares enough to keep me in the loop of the process 4. Actually gets back to their clients timeously, if ever gets back at all.