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Pheto M
1 reviews | Active since Jul 2015
03 Mar 2025, 18:31
POOR SERVICE FOR Z-FIN
Last year 2024 i requested this company to remove me from the debt Review flag. In April 2024 i received a detailed report form Experian indicating that i am removed. When i check Clear Score and Transunion i still appears on debt review. I indicated to them on many occasion that im still on debit review on Transunion and Clear i was told they are escalating the matter to legal department. Every day when im following up they are escalating from January to date they is no progress on the matter they don`t even respond to my whatsapp messages. Their service is very poor as they don`t communicate the last person i spoke with was Phemla who said they are escalating poor service
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Replies (3)
Z-FIN's replyOfficial
04 Mar 2025, 10:12 Dear Mosima,
Thank you for your continued patience.
As per our recent telephonic conversation, we would like to confirm that TransUnion has updated your status, and we have received confirmation from them regarding the change. We have also sent this confirmation to you via email.
Since ClearScore pulls its data from Experian, the update on ClearScore should reflect shortly. We recommend allowing a little more time for the system to sync.If you have any further questions or concerns, please feel free to reach out. We are committed to assisting you in any way we can.
Kind regards,
Z-fin Customer Support Team
Thank you for your continued patience.
As per our recent telephonic conversation, we would like to confirm that TransUnion has updated your status, and we have received confirmation from them regarding the change. We have also sent this confirmation to you via email.
Since ClearScore pulls its data from Experian, the update on ClearScore should reflect shortly. We recommend allowing a little more time for the system to sync.If you have any further questions or concerns, please feel free to reach out. We are committed to assisting you in any way we can.
Kind regards,
Z-fin Customer Support Team
Z-FIN's reply04 Mar 2025, 10:12
Official
Dear Mosima,
Thank you for your continued patience.
As per our recent telephonic conversation, we would like to confirm that TransUnion has updated your status, and we have received confirmation from them regarding the change. We have also sent this confirmation to you via email.
Since ClearScore pulls its data from Experian, the update on ClearScore should reflect shortly. We recommend allowing a little more time for the system to sync.If you have any further questions or concerns, please feel free to reach out. We are committed to assisting you in any way we can.
Kind regards,
Z-fin Customer Support Team
Thank you for your continued patience.
As per our recent telephonic conversation, we would like to confirm that TransUnion has updated your status, and we have received confirmation from them regarding the change. We have also sent this confirmation to you via email.
Since ClearScore pulls its data from Experian, the update on ClearScore should reflect shortly. We recommend allowing a little more time for the system to sync.If you have any further questions or concerns, please feel free to reach out. We are committed to assisting you in any way we can.
Kind regards,
Z-fin Customer Support Team
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Pheto M's updateReviewer Update
04 Mar 2025, 20:48The matter has been resolved im 100% happy with the positive respond and commitment displayed in resolving a matter Z-FIN is boss and excellent committed to the call
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Pheto M's update04 Mar 2025, 20:48
Reviewer Update
The matter has been resolved im 100% happy with the positive respond and commitment displayed in resolving a matter Z-FIN is boss and excellent committed to the call
Z-FIN's replyOfficial
10 Mar 2025, 09:03We are glad that we could assist and resolve the matter
Z-FIN's reply10 Mar 2025, 09:03
Official
We are glad that we could assist and resolve the matter