MW
MTauriq W
1 reviews | Active since Aug 2018
11 Mar 2025, 16:24
I’ve initially signed up with the company late last year
I’ve initially signed up with the company late last year. I had to do follow ups continuously. The company critically need to increase their level of customer service- very quick and hasty for you to sign up but after sale service is appalling. I dealt with different agents, the way they articulate themselves over the phone, isn’t really up to business standard and to add the background music that played the morning I called. The guy I recently interacted with honored call backs and steered me in the right direction- I’ll rate him 8/10 process his good but again needs to polish up on the soft skills Overall the company critically need training on soft skills and after sale service skills
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Z-FIN's replyOfficial
11 Mar 2025, 16:33Thank you for taking the time to share your experience with us. We truly appreciate your valuable feedback.We are sorry to hear that your experience with after-sale service did not meet the expectations you had when you initially signed up with us. We understand how frustrating it can be to deal with multiple follow-ups, and we sincerely apologize for any inconvenience this caused.We also appreciate your constructive comments about our communication standards and the background music. We recognize that professionalism in both communication and the overall customer experience is critical, and we are actively working on improving in these areas. Your feedback about soft skills and articulation will be shared with the team to ensure we provide a more consistent and professional experience going forward.We are pleased to hear that the agent you interacted with recently was able to provide a more positive experience. We will certainly take your feedback into consideration as we continue to improve our customer service and training programs.Again, thank you for bringing this to our attention. We are committed to making the necessary improvements, and we hope to provide a better experience for you in the future.Best regards,
The Z-Fin Team
The Z-Fin Team
Z-FIN's reply11 Mar 2025, 16:33
Official
Thank you for taking the time to share your experience with us. We truly appreciate your valuable feedback.We are sorry to hear that your experience with after-sale service did not meet the expectations you had when you initially signed up with us. We understand how frustrating it can be to deal with multiple follow-ups, and we sincerely apologize for any inconvenience this caused.We also appreciate your constructive comments about our communication standards and the background music. We recognize that professionalism in both communication and the overall customer experience is critical, and we are actively working on improving in these areas. Your feedback about soft skills and articulation will be shared with the team to ensure we provide a more consistent and professional experience going forward.We are pleased to hear that the agent you interacted with recently was able to provide a more positive experience. We will certainly take your feedback into consideration as we continue to improve our customer service and training programs.Again, thank you for bringing this to our attention. We are committed to making the necessary improvements, and we hope to provide a better experience for you in the future.Best regards,
The Z-Fin Team
The Z-Fin Team