Initially it was a smooth start to my journey in July 2024

Item: Z-FIN
Rating: 5
Author: Julian van Zyl julianfvanzyl

Initially it was a smooth start to my journey in July 2024. I had to wait 7 months for the payment plan to be fulfilled. Then it became rocky. I would make an enquiry and not get a straight answer. I'd call the helpdesk and not receive any answer. I was on the tipping point of canceling my deal and requesting a refund. Caleen, the service manager, stepped in, took charge and saved the day for Z-fin. Had it not been for her intervention, I would not be the happy client I am today. I trully wish that there are more customer service agents who exhibit Caleen's passion and dedication to her clients. Today I am a consumer with a clean credit record. Thank Caleen and thank you Z-fin for helping to get my life back on track and to helping me get a leap forward to achieving my dreams.

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Replies (1)

Z-FIN's replyOfficial

19 Mar 2025, 09:28

Wow, thank you so much for sharing your experience with us! We're absolutely thrilled to hear that Caleen made such a positive impact and helped turn things around for you. It’s feedback like this that truly motivates us to keep working hard for our clients. We're so glad she was able to step in and resolve things, and we agree—Caleen’s dedication and passion are exactly what we strive for across our entire team.

Congratulations on achieving a clean credit record! That’s a huge milestone, and we’re so proud to have been part of your journey to a brighter future. Keep moving forward, and if there’s anything we can assist with in the future, don’t hesitate to reach out. We’re always here for you.

Thanks again for choosing Z-FIN!

Z-FIN's reply19 Mar 2025, 09:28

Official

Thanks again for choosing Z-FIN!