F
Frederick
1 reviews | Active since Oct 2025
13 Oct 2025, 07:07
Good day
Good day. I've paid the full amount before April 2025. Started during December 2024. Now almost 10 months later; nothing has happened. No phone calls, no e-mails, nothing. I don't think you deserve even 1 star. What is next? Do I have to loose another 4.5k by signing up to another Company? Tik Tok and FB are full of these agents. Pls advice the soonest. Thank you. Frederik Stalmeester
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Z-FIN's replyOfficial
13 Oct 2025, 08:52Good morning Frederick,Thank you for your message. We understand your frustration and sincerely apologize for any inconvenience caused. Please note that you have been contacted multiple times regarding your file, and our team advised that we require paid up letters to proceed with the update. Unfortunately, we are unable to finalize the process without this document, as it forms part of the verification required by the credit bureaus. I also attempted to make contact again this morning to assist you further. Once we receive the paid-up letter, we will proceed with finalizing your file.
Z-FIN's reply13 Oct 2025, 08:52
Official
Good morning Frederick,Thank you for your message. We understand your frustration and sincerely apologize for any inconvenience caused. Please note that you have been contacted multiple times regarding your file, and our team advised that we require paid up letters to proceed with the update. Unfortunately, we are unable to finalize the process without this document, as it forms part of the verification required by the credit bureaus. I also attempted to make contact again this morning to assist you further. Once we receive the paid-up letter, we will proceed with finalizing your file.