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Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and disappointment caused. 

Please note that one of our consultants contacted you on 18 December 2025 to advise that the credit bureaus had not yet updated your status. Following this engagement, the matter was escalated to the Legal Department for further intervention. Unfortunately, shortly thereafter our offices closed for the festive period and will only be reopen on 12 January 2026, which resulted in an unavoidable delay in further feedback. 

We understand how important this matter is to you and apologise for the lack of communication during this period. Kindly be assured that your query remains a priority, and our team will continue to follow up with the relevant parties once operations resume. Thank you for your patience and understanding.