EO
Ernest O
1 reviews | Active since Jan 2020
21 Nov 2024, 15:21
Bad Service Z Fin
Why is it evertime one must first review Z-fin on Hello Peter then only they respond to one's enquiries? This is the second time I had to do this cause they just ignores one's communication. Belinda this person tells me I must give my ID No to her so she can do a follow up, then she goes silent for no reason not even to say she will come back after whatever time. I am totally angered by this type of action. I came here to demand they communicate with me cause I paid for this service, so please Z Fin tell your staff to be professional otherwise I will keep on writing reviews on Hello Peter
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Z-FIN's replyOfficial
21 Nov 2024, 15:59Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the lack of communication from our team. This is not the standard of service we aim to provide, and we deeply regret that your recent interactions with us have led to this situation.We understand your frustration. We take your feedback seriously and will address this internally to ensure that our team improves communication going forward.
We would like to confirm that we have now updated you regarding your case. We sincerely apologize for the delays and communication issues you experienced earlier. We understand the frustration this caused and are committed to providing you with better service moving forward.If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
Regards,
Z-fin Customer Care Team
We would like to confirm that we have now updated you regarding your case. We sincerely apologize for the delays and communication issues you experienced earlier. We understand the frustration this caused and are committed to providing you with better service moving forward.If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
Regards,
Z-fin Customer Care Team
Z-FIN's reply21 Nov 2024, 15:59
Official
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the lack of communication from our team. This is not the standard of service we aim to provide, and we deeply regret that your recent interactions with us have led to this situation.We understand your frustration. We take your feedback seriously and will address this internally to ensure that our team improves communication going forward.
We would like to confirm that we have now updated you regarding your case. We sincerely apologize for the delays and communication issues you experienced earlier. We understand the frustration this caused and are committed to providing you with better service moving forward.If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
Regards,
Z-fin Customer Care Team
We would like to confirm that we have now updated you regarding your case. We sincerely apologize for the delays and communication issues you experienced earlier. We understand the frustration this caused and are committed to providing you with better service moving forward.If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
Regards,
Z-fin Customer Care Team