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Promise M
1 reviews | Active since Feb 2026
20 Feb 2026, 14:54
Bad experience with Z-Fin
I am so disappointed with the level of unprofessionalism from this company. I also have the same experience communication was consistent until its time to deliver the results which is debt review removal within 5-10 working days. My life is in limbo and I cannot qualify for any credit. Can I get my ID cleared ASAP if not then please refund me so that I can appoint a company that is willing to remove my listing.
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Z-FIN's replyOfficial
20 Feb 2026, 15:18We sincerely apologise for the inconvenience and frustration caused.Please be advised that the Debt Help System managed by the National Credit Regulator (NCR) is currently offline, which temporarily prevents us from processing or updating any status. Unfortunately, status updates must be submitted and verified through this NCR platform, and the downtime is beyond our control.We would also like to confirm that this matter has been discussed with you telephonically, where we explained the current system issue and the impact it has on processing timelines.Kindly be assured that your case remains a priority. We are actively monitoring the system and will proceed with the necessary updates immediately once it is restored. We will continue to keep you informed of any developments.Thank you for your patience and understanding.
Z-FIN's reply20 Feb 2026, 15:18
Official
We sincerely apologise for the inconvenience and frustration caused.Please be advised that the Debt Help System managed by the National Credit Regulator (NCR) is currently offline, which temporarily prevents us from processing or updating any status. Unfortunately, status updates must be submitted and verified through this NCR platform, and the downtime is beyond our control.We would also like to confirm that this matter has been discussed with you telephonically, where we explained the current system issue and the impact it has on processing timelines.Kindly be assured that your case remains a priority. We are actively monitoring the system and will proceed with the necessary updates immediately once it is restored. We will continue to keep you informed of any developments.Thank you for your patience and understanding.