TM
Tshepang M

1 reviews | Active since Oct 2024

28 Oct 2024, 11:54

A VERY BIG NO !

In the second week of February 2024, I got a call from Zfin. They said that my cellphone application was declined because I was under debt review, which I was not aware of. I asked them to check who had placed me on debt review and I was told that I would have sign-up with them and pay 3,900 to get that answer and to be removed from debt review. I was given payment options and I signed up on the spot.

After 3 months of constantly reminding them to give me updates and struggling to get through to them via whatsapp or calls, I was told that they have filled in a form and have submitted it to get my name cleared. When I asked who put me on debt review, up to today they don't know, when check my credit score its still as bad, and even after obtaining paid-up letters 60 days ago .... my name is still not cleared.

Could it be that they make up stories when a service provider declines you? I believe so, they are terrible at following up, and they are terrible at answering phone calls or texts!

ZFIN! CLEAR MY NAME OR RETURN MY MONEY IN CASH!

0
Replies (3)
Z-FIN
Z-FIN's reply28 Oct 2024, 13:11
Official
Dear Tshepang,Thank you for your continued patience. We want to confirm that you were  cleared from debt review in June, and an updated credit report reflecting this change was sent to you at that time.Additionally, various factors beyond debt review can affect your ability to obtain credit. We’ve made several attempts to reach you to discuss these factors in detail, as understanding your complete credit profile is essential for resolving any issues you may be facing.Please let us know a convenient time for you to discuss this further. Best regards,
Zfin Customer Support Team 
TM
Tshepang M's update28 Oct 2024, 14:14
Reviewer Update
No

You HAVE NOT tried to contact me, please don't lie.
Please send me a WORKING WhatsApp number, a telephone number, and an email address.

Z-FIN
Z-FIN's reply28 Oct 2024, 16:10
Official
I can confirm that you have been contacted and your query is being dealt with.