Yutiliti Fibre/South Coast Fibre - Disgusting customer service and not worth your money

I do not encourage anyone to ever get their fibre from this company.

I was scheduled for an installation, the guy, Christiaan Griesal, came in the morning and then left, stating that he would come back to install the router as he did not have it. He disappeared the whole day, did not answer calls and when I whatsapped him he rudely stated that it his not his problem and blocked me. Simultaneously, I called the Yutiliti support line 3 times in the space of 4-5 hours and they kept saying they would contact the installations manager and get back to me ASAP. They did not get back to me.

Mind you, I was upgrading my package because the connection is very unstable and slow.

I work from home and kept stressing the urgency of the situation, but THEY DO NOT CARE. My experience with Yutiliti/South Coast Fibre has been negative and left a bad taste in my mouth.