Service Cancellation and Complaint Documentation

Since connecting with Yuliti Fibre on December 1st, 2024, I have experienced persistent issues with your service that remain unresolved despite multiple complaints:

Continuous speed issues that have been repeatedly reported but ignored Customer support and billing departments who appear to work solely from scripts, unable or unwilling to address specific customer concerns Arbitrary charges (such as an unexplained R20 fee) with inadequate explanation Unacceptable technical support that consistently deflects issues rather than resolving them Poor installation quality requiring exposed wiring and makeshift solutions No after-hours support despite charging premium rates (R867 monthly)

The proposed cancellation fee of R1,587 is particularly concerning given:

The service has been active for only two months Multiple unresolved complaints during this period Substandard service delivery throughout No meaningful attempts to address reported issues

I have previously detailed these concerns in my email to Tanya, explaining my decision to terminate services. Your company's response - demanding a substantial cancellation fee without addressing any of the service issues - further demonstrates the lack of customer care that has characterized my entire experience with Yuliti Fibre. I am formally requesting:

A detailed breakdown of all charges, including the unexplained R20 fee A review of the cancellation fee given the documented service failures Written confirmation of my complaint registration Escalation to senior management for review