Most pathetic billing system ever at Yutility fibre!

I am extremely disappointed with the billing department of Yutility Fibre. Blaming everything on a “new system” with a simple apology is not acceptable when customers are being inconvenienced repeatedly.

Within just 2 days, I experienced the following:

My package was changed to a different amount than what I originally signed up for. After querying, I received an apology and it was corrected. Less than 12 hours later, my account was suspended for “non-payment” — despite receiving confirmation that my balance was R0. My account was then unsuspended, only for me to receive another invoice within 12 hours claiming I owe for February and the new month, along with threats of suspension again.

All payments are made via debit order and have already been deducted, yet I am now expected to send proof of payment. To make matters worse, they are unable to provide a clear statement, but still insist that I owe money.

This level of incompetence and lack of proper billing control is unacceptable. Customers should not have to chase basic account accuracy or prove payments that were processed automatically.

Absolutely pathetic service. I expect immediate resolution and proper accountability.