Lack of Resolution | A negative or “no bothered” attitude from Management???

Yutiliti Fibre: Lack of Resolution | A negative or “no bothered” attitude from Management???

For the records: I sent Yutiliti an email on Thursday night, July 18, complaining about my slow internet and speed test results. The email I quote says” I would like you to look into the cause of the low down and up load and then submit your findings in writing”. To date, I have received no communication or update regarding my email request. Our internet was unavailable on Friday, July 19, the following day. I made contact with Yutiliti and spoke with the consultants (specialists) over the phone all day to help, and assist them to restore our internet. Meaning, I worked for Yutiliti the entire day on Friday. I expressed my dissatisfaction and frustration to both the consultants and the Manager on duty, who assured me that our internet would be fixed as soon as possible. I reiterated to the manager that we run an online e-commerce business that requires us to be connected to the internet 7 days a week. Today is the fourth day without internet, and our business continues to lose sales and revenue as a result of not having access to the internet. Our daughter is unable to attend online classes since Friday? To access our emails and enable our daughter to participate in her online studies, we are forced to pay for data. This morning, I contacted Yutiliti and spoke with Ruan about my dissatisfaction with the lack of service and communication regarding our internet. Ruan informed me that a replacement router will be couriered to us and that all we have to do was plug it in. This is absurd. I requested him to ask his manager to get in touch with me about this. I also reiterated that I will not touch the router and spend another second trying to help/assist them to restore our internet and that Yutiliti must send out a technician. The time is 12:00pm and still no word from the manager? I would like Yutiliti to be informed of our intentions to file a lawsuit for loss of income and for a reimbur*****t for the days that we were unable to connect. Hopefully, this will prompt them to handle our complaint with urgency. Because of the outage at our main office, I have consultants all across the country who are unable to work. Our website management is severely impacted, so we cannot afford to stay out for extended periods of time. Their carelessness is having an impact on our online orders for e-commerce, and they don't care at all.