Change of billing protocol without informing customer.

In 2022 July, I appointed South Coast Fibre as my Internet service provider. I had no issues with the installation,the service was excellent, staff friendly and billing perfect. Yutiliti/Lightstruck Connect (Pty) Ltd took over and I have had endless problems.

I reside in the WC but have a guesthouse in South Coast. Every month since they took over my internet has been suspended from the 06th to the 16th.

My agreement with South Coast Fibre was to made payment of the 15th of every month as this is my pay day and an option given to me. I have made payments without fail every month since 2022 on the 15th. Yutiliti suspends my internet because they do not accept payment on the 15th but rather wants payments to be done on the 01st. No communication from them was received stating that has been a change and provide me with alternatives, they simply suspend my account. Only Once contacted they tell me my account is in arrears and reason for the suspension. Note that I have to pay for 30 days service but only receive service for 20 days.

Unfortunately due to their lack of customer service they will be losing another client soon.