YuppieChef was good once upon a time. No longer.

YuppieChef has really fallen off. I've been complaining about Aramex for well over three years and they do the same thing every single time. No exaggeration. They send a notification saying the parcel will be delivered that day. I clear my schedule and wait all day. Then, at the end of the day, the tracking is updated to say they couldn't deliver because I was unavailable.

No call attempted. According to security, no Aramex vehicle arrived. No delivery was attempted.

I do the majority of my shopping online and Aramex is the only courier that does this, and does it consistently. At this point I would simply like the option to choose a different courier. The truth is that I avoid YuppieChef because I know the delivery experience is likely to be a problem. I only shop with them when I can't find the item elsewhere.

My most recent chat with Aramex showed complete apathy. There was no explanation and no apology. I was simply told "it will be delivered tomorrow" and the chat was disconnected before my response was even read. This is how YuppieChef's chosen courier treats its customers.

I checked my emails and found that I have complained to YuppieChef about this exact issue three separate times since 2023. Each time I receive the usual response that the matter will be escalated. What I find difficult to understand is that after all this time neither Aramex nor YuppieChef has addressed the issue. An issue I have had with every single delivery. Repeated complaints over several years have resulted in the same outcome and the same experience. I'm genuinely disgusted by Aramex's service and by YuppieChef's inability to address repeated negative feedback.