Yuppiechef such a BIG DISSAPOINTMENT

Placed an online order on 25 Oct 25, believing that I will receive my order before or at the latest by 31 Oct 25, as I needed items as a birthday gift for 31 Oct 25. I had a couple of good experiences with quick delivery from them previously. My second last order did not went well, but I though it was a once off bad experience. Unfortunately this last order was a BIG dissapointment. I called customer service on 29 Oct 25 to get an update on my order. The agent I dealt with, Tania Carr, was arrogent and had no intention resolving my concern for the birhday present part. I requested a supervisor to contact me. Shameelah called me and introduced herself as one of the supervisors. I explained my situation. It appeared that one of the items I ordered was not in stock and she could not tell me when stock will be available again. She also said that the other items could not be send on their own. I will have to cancel my entire order. It will however take up to 14 DAYS TO RECEIVE MY REFUND!!!! I had to pay immediately, but because of them not having stock, I have to wait 14 DAYS for a refund!!! How can this be acceptable?! She then offered to replace the item with another similar product. The replacement item is more expensive, but was not my preferred brand nor did it offer all the functions of my preferred item. I accepted the replacement item, as she assured me that it will be delivered in time for my birthday on 31 Oct 25. As I received no notification of delivery on the 31st, I mailed Tania Carr, as I only had her e-mail adress, at 10:31 on the 31st. Her response was that items was send to the store on 29 Oct, it takes 1 - 2 days to be delivered, so delivery should arrive at the store today (31 Oct 25). I mailed her in the afternoon again to enquire until what time deliveries could take place on the day. Needless to say the birthday present NEVER rocked up at the store on the expected day. The birthday came and passed and today is the 1 Nov 25! Yuppiechef you are suppose to be an elite store with prices sky high, but your customer service deteriorated tremendously and you are such a great dissapointment! Shameelah you assured me that you will keep your finger on my order to ensure it arrived in time. But you know I can"t help thinking that this was a spiteful way of showing me how you will deal with my desperate situation. I will surely think thrice before placing an online order with you again! You were great but NOT anymore!