CJ
Clifford J
1 reviews | Active since Nov 2020
19 May 2022, 12:41
YUPPIECHEF SHOCKING SERVICE
On the 3rd May returned an air fryer which was still under guarantee as was not heating up. Returned on the 6th May to follow up to discover my air fryer was still behind the counter and nothing had been done. Monday 9th May received an e-mail from Yuppiechef stating it would take 3 to 5 days to sort out. On the 17th May still no contact from Yuppiechef so I contacted them. Received an e-mail from Daniel Bouch who stated he would follow up and get back to me. Today 19th May and still no feedback from Yuppiechef. Phoned the store to speak to the branch manager Wade Marais and was told he would contact me. Still waiting.... SHOCKING SERVICE
Helpful (0)
Replies (1)0
Replies (1)
Yuppiechef's replyOfficial
20 May 2022, 09:33Hi Clifford, thanks for reaching out to us in regards to this. We're so sorry that you have had such an awful experience with us. This is not the Yuppiechef norm, and not what we want for our customers. Please keep a look out on your emails, our team has been in touch with feedback so we can get this sorted ASAP for you!
Yuppiechef's reply20 May 2022, 09:33
Official
Hi Clifford, thanks for reaching out to us in regards to this. We're so sorry that you have had such an awful experience with us. This is not the Yuppiechef norm, and not what we want for our customers. Please keep a look out on your emails, our team has been in touch with feedback so we can get this sorted ASAP for you!