1 reviews | Active since Aug 2009
Yuppiechef selling vapourware
On 13 August I placed an order with Yuppiechef for a Moulinex Deep Fryer. The website said that “Stock available from supplier. Dispatches from us in 3 to 5 working days”.
That’s fine with me - I can wait for a few days.
On 19 August I get an email from Yuppiechef - “We'll try to confirm this item with our suppliers and update you when we know”
HUH? 5 working days is already a distant view in our rear view mirror.
I queried this and got the reply - “The suppliers let us know that they themselves, have sadly run out of stock” I was offered a refund but this is not the point of this review.
The point I want to make is that Yuppiechef is selling vapourware. They happily accept your money for items that are not in the country. This seems to be a common thread for on-line sites in South Africa: take the order and the money and then scramble to recover.
If this scenario ever happened with Amazon the supplier would be banished into oblivion.
Folks - this is my recommendation: Before purchasing anything online first email the business to make sure they have the item in stock.
My deep fryer did eventually arrive - 16 days after placing the order.
We appreciate you taking the time to provide feedback on your recent Yuppiechef experience.
We pride ourselves on providing an exceptional experience to everyone who visits our online store and brick-and-mortar stores.
It is very disappointing to hear that your experience did not mirror these standards that we have set for ourselves -as we kept you waiting on your goodies far too long.
At the time your order was placed, the supplier had advised they had stock however they sadly ran out and took a little bit longer than expected to replenish their stock.
We will use your feedback as a learning curve to improve and streamline our processes.
We extend our sincerest apologies for this Yuppiechef experience and we hope to restore your faith in Yuppiechef and have the opportunity to serve you better.
We appreciate you taking the time to provide feedback on your recent Yuppiechef experience.
We pride ourselves on providing an exceptional experience to everyone who visits our online store and brick-and-mortar stores.
It is very disappointing to hear that your experience did not mirror these standards that we have set for ourselves -as we kept you waiting on your goodies far too long.
At the time your order was placed, the supplier had advised they had stock however they sadly ran out and took a little bit longer than expected to replenish their stock.
We will use your feedback as a learning curve to improve and streamline our processes.
We extend our sincerest apologies for this Yuppiechef experience and we hope to restore your faith in Yuppiechef and have the opportunity to serve you better.