Yuppiechef poor after sales service

Always enjoyed purchasing from Yuppiechef. However, recently their after sales service was put to a test, as my Deebot had to undergo a repair. Aftersales service at Yuppiechef is bad, as their lack of communication on any updates was nearly non existent. They have to be prompted for a response. Decided to move on, they can throw the unit into the trash can. So much for high end Brand store.