Yuppiechef - Outstanding After Sales Service

Yuppiechef never cease to amaze me with their dedicated customer service. I cannot express loudly enough how impressed I am with Yuppiechef, and in particular Keenan Ruiters (Team Lead – After Sales) for persisting with pressure on the Philips SA appointed service agents, S&H Electronic Services, to come to a solution regarding my leaking SAECO SM6850 coffee machine.

For 38 days the service agents failed even to see the leak, which was substantial, let alone repair it. Keenan’s on-going pressure finally got them to replace the machine with a new one.

I can say that the new machine is being used exactly as the old one was, and believe it or not, it is not leaking at all and is working perfectly. S&H almost had me doubting that the leak was real after denying it existed for 38 days. I do feel that Philips SA need to do a performance review of their appointed service agents.

I am totally in support of Yuppiechef, and the friendly manner in which they deal with their customers, both in up front sales support and in follow-up support. Takealot has a lot to learn from Yuppiechef – Takelot’s return service is appalling.