1 reviews | Active since Mar 2016
Yuppiechef online poor service
If it was possible to give no stars I would do so! I ordered goods from the online platform on 09 Nov as Christmas presents. My daughter-in law sent me a screenshot for an item she particularly wanted on 02 Nov 24. In the screenshot it states that the item will take between 9-12 working days. I have since received emails from them informing me that the item is awaited in the first week of December. They tried to tell me that 'I would have seen on the website that the item would take 21-28 days to arrive! On 07 Dec I received another mail from this company informing me that the stock has still not arrived. I cannot see why the item cannot be taken out of one of their stores in order to fulfill an order which was paid for a month ago!
Thank you so much for taking the time to share your experience – we’re truly sorry for the disappointment and frustration this situation has caused. We completely understand how important it is to have everything ready for the holidays, and we’re so sorry for the trouble this has caused!
The delay with your item’s arrival in our warehouse and the lack of clear communication around this are not the standard of service we aim to provide. We’re actively working to resolve this as quickly as possible, including sourcing the item from a nearby store so we can pack and dispatch it to you without further delay.
We truly appreciate your patience as we work to get your order to you as quickly as possible - we’re committed to making sure this is sorted out.
Thank you so much for taking the time to share your experience – we’re truly sorry for the disappointment and frustration this situation has caused. We completely understand how important it is to have everything ready for the holidays, and we’re so sorry for the trouble this has caused!
The delay with your item’s arrival in our warehouse and the lack of clear communication around this are not the standard of service we aim to provide. We’re actively working to resolve this as quickly as possible, including sourcing the item from a nearby store so we can pack and dispatch it to you without further delay.
We truly appreciate your patience as we work to get your order to you as quickly as possible - we’re committed to making sure this is sorted out.