YuppieChef mess up now costing the customer!

I bought a Nutribullet from YuppieChef Mall of Africa in June 2020, a few days ago the blender stopped working, so I took it back to the store hoping to get assistance, expected options were to either get a new blender or get a get a refund...

To my shook- I was told that the blender is fine, I would just need to replace the blades, furthermore I would need to replace the blades give ore take every 6 months at a cost of course...

My response to this was I was not aware that the blender comes with such a costly maintenance, and that had I known, I wouldn’t have committed to the purchase... I was then told that, the person that sold this to me should have told me this before selling this to me.

I then respond to say, I was not told, hence why I have returned to the store with the assumption that the blender is faulty! The matter gets escalated to customer care and customer care responds to say they will not be able to assist further, I would need to buy new blades in order to continue using the blender! The matter gets escalated even further and the response is still the same!

The store to this day, has taken no accountability of this expensive diligence! And still insist that I would need to buy new blades over and above what I have already spent for my blender to work!

I am incredibly disappointed as the main reason I bought from the store, is that I can avoid this kind of service! Yuppiechef is a big brand and this kind of service will get them in trouble!