YuppieChef Customer Service is Abysmal

The service I have received from Yuppie Chef to date has been abysmal. The brand continues to run marketing campaign, promotions to win new business with no indication to prospective buyers that orders will take an indefinite period of time to fulfil.

Just to recap:

- Ordered on the 21 May 2020 (17 days ago - the brand said 10 - 14 day turn around)

- Was told the order would be with me last Saturday (waited around didn't come - I had to follow up with you guys)

- Was told the order would be here this week even by online support. (It is now Sunday and nothing has arrived and following up again)

- Lastly I receive a really unapologetic system generated email from "Andrew and Co" saying "Oh we are so sorry about your order" which is obviously triggered to go off after 14 days which shows me that nothing is actually being taken seriously and a number in the system)

My biggest fear now is apparently getting a refund is going to also be problem based on other reviews.