SP
Steyn P
1 reviews | Active since Aug 2023
31 Jul 2025, 16:23
Warranty? Were will decide and prove it's your fault.
The worst after sale service, don’t use them. Keenan at aftersale simply decide by looking at a nonstick pan that it was overheated because of discolouration. Sagenwolf Warranty of 10 years and 3 years means nothing as they decide by looking at it that in less than a year the nonstick pan was useless after it was babied and we do not have anything that can heat the pan over instruction provided. Don’t by Sagenwolf pans or use Yuppiechef
Helpful (0)
Replies (1)0
Replies (1)
Yuppiechef's replyOfficial
08 Aug 2025, 13:06Hi Steyn,
Thank you for your feedback.
Thank you for your feedback.
We’re really sorry to hear how disappointed you’ve been with your Sagenwolf pan and the outcome of the assessment. We understand how frustrating this must be.
Our Aftersales team has been in contact regarding the condition of the pan, and shared the findings from the warranty evaluation, including images from the assessment. The conclusion was that the damage was due to exposure to excessive heat, which unfortunately falls outside of the warranty terms.
While we’re unable to change the outcome of this particular case, we truly value you taking the time to raise your concerns and share your experience.
Yuppiechef's reply08 Aug 2025, 13:06
Official
Hi Steyn,
Thank you for your feedback.
Thank you for your feedback.
We’re really sorry to hear how disappointed you’ve been with your Sagenwolf pan and the outcome of the assessment. We understand how frustrating this must be.
Our Aftersales team has been in contact regarding the condition of the pan, and shared the findings from the warranty evaluation, including images from the assessment. The conclusion was that the damage was due to exposure to excessive heat, which unfortunately falls outside of the warranty terms.
While we’re unable to change the outcome of this particular case, we truly value you taking the time to raise your concerns and share your experience.