1 reviews | Active since Jan 2020
Very very bad service from Yuppiechef
Very bad service. I went to Yuppiechef in Willobridge Cape Town on the Monday monring wanting to purchase some gifts for my clients. I wanted the Fieldbox Coolers and the Gin Trunks also made by Fieldbox. Upon arrival, they had no stock, but the staff in store said they could order from the warehouse that was situated in Cape Town. I explained that I needed it by Wednesday morning early. The staff said no problem as it takes 1 to 2 business days to arrive instore. That worked for me. I paid my R13k. I then called the next day to confirm pick up. Their reply was mind numbing. They can not guarantee delivery at the specified and agreed pick up time in store. Apparently, the 1 to 2 days is based on the day of dispatch to their courier service. this was never explained to me instore, otherwise I would not have purchased the goods as it would have not arrived in time for me to pick up.
I then have their support services call me, and said I had placed an online order in store...WHAT? I never did anything online, I ordered and paid for it in full in store!! The same support service merely stated, "sorry we cant guarantee the time of delivery". But if I am not happy they can cancel the order...NO I WANT WHAT I PAID FOR AT THE TIME WE AGREED TO INSTORE. The simple cope out and usless apologies ( which I am sure they going to respond to this review in the same fashion, "we so sorry...not really though we need to say that"). We are just another numbers to them, their logic is cancel the order we will get someone else to buy it....there are plenty other suckers out there like me who will buy from us.
Well, I assure you I am no sucker. I will get my goods. But I am not dropping this. There are plenty of ways to skin a cat... to be continued.
We are truly sorry to hear about your disappointing experience with Yuppiechef, and we completely understand your frustration. It’s never our intention to miscommunicate or cause any inconvenience to our valued customers.
From your experience, it sounds like there was a misunderstanding about our process for ordering stock that is not immediately available in-store. When you place an order for items that are out of stock in the physical store, we process that as an online order from our warehouse, even though the order was made in person.
We try our best to ensure quick turnaround times, however, there are lead-times for processing orders in the warehouse (24 hours) and shipping packages with our logistics courier, this lead-time is 1-2 working days once dispatched.
It seems that this key detail wasn't clearly communicated during your visit, and for that, we truly apologise. We completely understand why you would be upset—especially given your tight deadline. Your feedback is incredibly important to us, and we will use this to better guide our in-store training.
We do see that this was since delivered and collected in store. We truly hope the Fieldbars are much loved by the recipients! If there is anything else we can assist with, please don’t hesitate to contact us. We hope to have the opportunity to see you again for a much happier Yuppiechef experience!
We are truly sorry to hear about your disappointing experience with Yuppiechef, and we completely understand your frustration. It’s never our intention to miscommunicate or cause any inconvenience to our valued customers.
From your experience, it sounds like there was a misunderstanding about our process for ordering stock that is not immediately available in-store. When you place an order for items that are out of stock in the physical store, we process that as an online order from our warehouse, even though the order was made in person.
We try our best to ensure quick turnaround times, however, there are lead-times for processing orders in the warehouse (24 hours) and shipping packages with our logistics courier, this lead-time is 1-2 working days once dispatched.
It seems that this key detail wasn't clearly communicated during your visit, and for that, we truly apologise. We completely understand why you would be upset—especially given your tight deadline. Your feedback is incredibly important to us, and we will use this to better guide our in-store training.
We do see that this was since delivered and collected in store. We truly hope the Fieldbars are much loved by the recipients! If there is anything else we can assist with, please don’t hesitate to contact us. We hope to have the opportunity to see you again for a much happier Yuppiechef experience!