Very disappointing service from Yuppie Chef

I always heard nothing but praise for Yuppie Chef and for many years, could not find 1 complaint about the company even here on Hello Peter. Sadly this past year or two everything has changed. There are now complaints on this site and I have personally had a terrible experience with Namke and the customer service manager.<br> <br> I received a gift for Christmas and wanted to return it discreetly for a voucher. I told Namke several times that it was a gift so the person who ordered it had nothing to do with the exchange. I also emailed her over a 10 day period from my email address.<br> <br> Suddenly when it comes to send me the voucher she sends it to the person who gave me the gift. That is just unprofessional and has put me in a predicament. I am extremely embarrassed and now have to fix the mess yuppie chef made.<br> <br> I phoned the customer service manager, she half heatedly apologised and said other than contact the person there was nothing she could do. I felt fobbed off. <br> It is very strange to me that a company of such high standing cannot get their act together and when they do make a mistake, are not prepared to fix it<br> <br> Very disappointed in Yuppie Chef and definitely won't shop here again